Interpersonal Skills
The Cards Series: Customer Service
A speedy and effective way to remind ALL staff of the unwavering need for top quality customer service at ALL times. These simple, practical customer service techniques, will keep staff on their toes, impress your customers - and improve reputations!
How it works
The Management Cards series is a great way to generate meaty discussion about key management issues. And they are so simple to use. Just divide participants into teams and issue each team with a set of the 30 unique cards.
Teams work through the cards discussing the issues on each one and reaching their own conclusions. Cards are of three types:
True/ False Cards get some misconceptions about customer serv ice out into the open.
Real Situations Cards confront teams with actual examples from the workplace and they decide how they should be handled.
Activities Cards ask teams about their own business and their own customer service policies and procedures. Do they know who their top customers/clients are? Do they understand the importance of 'internal customers'?
The key to the success of the cards is that teams focus on THEIR own particular organisation and discuss real issues that directly affect them.
They then complete a number of Action Plans for immediate, practical improvements in the way they handle customers - everyday - back at work.
Customer feedback
As part of a management course the Customer Service Cards soon had groups interacting and discussing many key areas - and made the job of the trainer so easy! An excellent activity.
– M Miles, Elite Training European
The Customer Care Cards generated good debate and plenty of discussion in the debrief. Even if some cards were not directly relevant the team still found if useful to discuss the card content.
– Training Consultant, name witheld