Interpersonal Skills
Managing People
How do you deal with a disgruntled member of staff? What if someone is not following the company dress code? Why don't staff react reasonably to discipline? This interactive exercise allows teams to practise responding to 'people' issues in a risk-free environment. Requires one pc (or laptop) and printer.
How it works
Teams are faced with a number of ‘people’ situations. Each situation has five possible solutions and all teams have to do is discuss the issue and make a decision. They feed this into a single laptop or PC and receive details of the consequences of their decisions on staff morale and the outlook for their department. They have a budget to work within and bad decisions can be costly! Issues not dealt with tend to re-appear!
What it does
Managing People offers supervisors and first-time managers as well as more senior managers an opportunity to practise their people skills in a low risk environment. It shows the implications of poor people management and the benefits of taking a rational, fair and reasonable approach towards problems that arise at work – spotting issues early can avoid court cases and tribunals. Managers need to know the law, follow procedures, communicate what they are doing and nip problems in the bud.
Ideal for first time managers and supervisors, delegates need to make decisions about staff issues – which have ongoing consequences!
Customer feedback
Managing People is a great exercise. It’s easy to run and provokes much useful discussion towards improving people management.
– M. Tyndall, GA Training
A valuable tool to stimulate thinking around how to treat people employed in organisations. Very interactive, fun and at the same time educational.
– J. Hammond, Gemini Training
Excellent exercise which generates discussion, competition and participation. Simple to run with good accompanying trainer notes.
– J. Hickling, Ibstock Building Products