Planning, Leadership & Change

Improve That Process!

Your department isn't communicating with other departments; you're over-staffed, doing unnecessary work and stressed - what are you going to do about it? Teams find out that their current set-up isn't working and are given the chance to CHANGE things for the better. How far will they go?


How it works

Participants are divided into five departments at Tagus Pharmaceuticals. These departments communicate with each other via in-trays. Their task is to fulfil customer orders over a simulated day (30 minutes). Sales pass their requirements to Production who produce tablets using the materials provided. Packaging constructs packs for holding the tablets. Sales do the paperwork for each order - invoices, delivery notes and labels - ready for despatch. The system isn’t working well so teams review their performance and agree new ways of working before beginning a second day. Productivity and profits on Day 2 are far greater - and empowered teams see the benefits of CHANGE.

What it does

This interactive, participative simulation allows teams to see the benefits of thinking for themselves. They CAN change things but how far will they go? Some teams are timid; others much more radical. The message is that cross-functional teams can be extremely productive and allow for continuous improvement at work. A liberating activity!

Customer feedback

  • It was truly amazing! You could see what happens in an organisation with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour! Everyone felt the exercise was extremely valuable and powerful.

    – J. L. Vogel, Lehmann Vogel & Partner, Germany

  • Very useful. Translates theory into practice very well. The best learning points are about planning, change, working smartly and process managment.

    – S. Martin, Westland Helicopters

  • A highly participative exercise used on our corporate training programme to promote 'systems thinking'. Very quickly demonstrates the importance of systems being designed to meet customer needs.

    – J. Lee, Cheshire County Council