Listening Skills

Shows how most of us do not listen - we prefer others to listen to us! A fun scenario to redress the balance.

  • For 1, 2 or 3 teams
  • 1 hour


In stock

  • illustrates how we fail to actively listen
  • demonstrates in a novel way why we need to listen more
  • simulates a typical meeting with managers trying to get theirpoints across
  • objectively tests levels of listening

The Activity

This activity essentially simulates a management meeting – but with a difference. Each person at the meeting has a list of issues they want to get across plus 10 counters. They cannot speak unless they use one of their counters, placing it in a central pot. They then have the floor until someone else stops them by putting one of their counters in the pot – they can now speak uninterrupted. At the end of the meeting everyone gets a list of questions about what other people were saying at the meeting – and guess what? No-one was listening!!

Trainer's Role

  • Introduce the exercise.
  • Issue Team Briefs and allow individuals 10 minutes to prepare for a meeting.
  • Announce the start of the meeting and allow 20-30 minutes for the meeting.
  • Stop the meeting and issue Analysis Forms and allow 10-15 minutes for completion.
  • Work out participants’ scores and lead a Debrief on the main learning points.

Trainer’s Notes provide full guidance.

Pack Contents

  • Trainer’s Notes
  • Team Briefing Sheets
  • Observer’s Forms
  • Analysis Sheets
  • Name Plates
  • Sets of Counters
  • Counter Cups
  • Sets of Felt Pens

Improve individual and organisational performance

Listening Skills showed how we can improve individual and organisational performance if we communicate effectively.

Peter Grundy, Bank of America

Works well as a group activity

Helps focus our training and works well as a group activity.

C. Dick, Personnel Dept, University of Strathclyde

Great fun

Turns a soft skill from subjective feelings into hard data.

D. Schofield, Lloyds TSB