Terms & conditions

Customer Support
If you require any assistance please telephone us on +44 (0)1225 484990 between 9am and 5.30pm Monday to Friday.

Stock Availability
We normally have everything in stock, however in the event that an item being out of stock, we will email you within 2 working days of placing your order. Please email sales@northgatetraining.co.uk or telephone on +44 (0)1225 484990 to check stock availability if delivery of your training game is urgent.

Delivery
Our aim is for you to receive your training game as soon as possible, and for orders placed before midday we normally arrange for next working day delivery. However, you should allow up to 3 working days for all UK orders, and up to 6 working days for international orders. Please telephone us on +44 (0)1225 484990 if your order is very urgent. We cannot be held liable for any loss or damage arising from a failure to deliver our product(s) on any particular date.

Returns
We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.

Payment
We ask that payment is made within 30 days of the date of our invoice, where applicable.

Copyright and Licence agreement
All Northgate Training Games are protected by copyright law. When you buy one copy of a Northgate Activity you/your organisation buy the licence to run the activity as many times as you wish, with the number of teams stipulated in that pack. You can re-order the consumables for that pack.

If you wish to run the simulation with more teams per session you need one or more additional packs - thereby giving you the licence to run it (and re-run it) with the bigger groups.