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- Appraisal
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- Deadline 30 Minutes! - Team Performance
- 15 Teamwork Activities
- Houston, we have a problem - Teamwork and Cooperation
- Teamwork Challenge - Team Development
- The Pyramid Game - Teamwork
- Teamwork Challenge 2
- The Teamwork Cards - Team Behaviour
- The Bridge - Planning and Communication
- Top Team - Teamwork Activity
- Teamwork & Cooperation
- Time Management
Customer Services
30-50 minutes + debrief
3-18 (up to three groups of 3-6 per group)
£199.00
Improve confidence and competence when dealing with customers. Establishes fundamental customer service principles applicable to all organisations.
Participants will learn:
- the importance of a consistent service, every day, every customer
- to fulfil your organisation’s mission statement
- to use appropriate communication styles
- to deal with "problems" immediately and never to argue
- to put themselves in the customer’s shoes
- to exceed customer expectations wherever possible
- to know your best customers
- to appreciate the value of 'internal' customers
1 hour + debrief
4-24 (up to four teams of 4-6 per team)
£395.00
Your Borneo Adventure group hits a series of problems Ideal for testing team decision making skills - and customer care values.
Participants will learn:
- to practise decision-making procedures
- to balance profit against customer satisfaction
- how some decisions have unforeseen consequences
- to work as a team, including how to manage conflict
- to value each individual’s contribution
- to express their views
- to reach consensus within a given timeframe
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