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- Appraisal
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- Coaching / Feedback
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- Customer Service
- Decision Making
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- Icebreakers
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- The Art of Service
Customer Service
30-50 minutes + debrief
3-18 (up to three groups of 3-6 per group)
£199.00
Improve confidence and competence when dealing with customers. Establishes fundamental customer service principles applicable to all organisations.
Participants will learn:
- the importance of a consistent service, every day, every customer
- to fulfil your organisation’s mission statement
- to use appropriate communication styles
- to deal with "problems" immediately and never to argue
- to put themselves in the customer’s shoes
- to exceed customer expectations wherever possible
- to know your best customers
- to appreciate the value of 'internal' customers
1 hour + debrief
4-24 (up to four teams of 4-6 per team)
£395.00
Your Borneo Adventure group hits a series of problems Ideal for testing team decision making skills - and customer care values.
Participants will learn:
- to practise decision-making procedures
- to balance profit against customer satisfaction
- how some decisions have unforeseen consequences
- to work as a team, including how to manage conflict
- to value each individual’s contribution
- to express their views
- to reach consensus within a given timeframe
30 minute mini-sessions to a full three-hour session
from 5-6 players up to 12 (playing in pairs)
£375.00
Achieve quality and excellence in your restaurant team with this fun, creative, participative and powerful training tool from Fred Sirieix.
Participants will learn:
- The concepts on which any restaurant is built - vision, mission etc
- The Ten Golden Rules of Service
- To ensure that as a team member each plays his or her full part
- To embrace ownership, teamwork, integrity and urgency
- To deliver the highest standards of service consistently and continuously
- To ensure business and commercial objectives are met while at the same time ensuring total guest satisfaction
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