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Decisions! Decisions!
Duration: 1 hour + debrief
Participants: 4-24 (up to four teams of 4-6 per team)
Who: Staff at any level
PC required: Only one pc (or laptop) and printer required
Price:
£395.00
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A series of problems puts your neck on the line. Ideal activity for testing team decision making skills - and customer care values.
Teams represent the senior management of Extreme Holidays currently overseeing a Borneo trek for 17 clients. Courier, Dirk Hanson sends in a series of problems to address – and the buck stops with you!
Evaluate each decision making situation and respond from five given options. Spending money on a problem increases client morale but cuts into profits. Failing to solve a problem properly means it re-emerges later. Options are entered into a single computer and the consequences are printed off together with the holidaymakers’ morale – plus the next problem. No pressure then.
Teams represent the senior management of Extreme Holidays currently overseeing a Borneo trek for 17 clients. Courier, Dirk Hanson sends in a series of problems to address – and the buck stops with you!
Evaluate each decision making situation and respond from five given options. Spending money on a problem increases client morale but cuts into profits. Failing to solve a problem properly means it re-emerges later. Options are entered into a single computer and the consequences are printed off together with the holidaymakers’ morale – plus the next problem. No pressure then.
- to practise decision-making procedures
- to balance profit against customer satisfaction
- how some decisions have unforeseen consequences
- to work as a team, including how to manage conflict
- to value each individual’s contribution
- to express their views
- to reach consensus within a given timeframe
- Introduce the activity using the PowerPoint slides.
- Divide the group into teams and issue Briefing Materials.
- Allow teams five minutes to study the Team Briefs, then issue the first problem. Teams enter their decision into the computer using their unique access code pin number.
- The computer prints the consequences of the decision and the next problem.
- At the end, lead a Debrief.
Full guidance is provided in the Trainer’s Notes and PowerPoint presentation.
Sheila Lamont, Lamont AssociatesUsed at a teamwork and leadership event with a fairly new team of five executives. The best learning outcome was how the team worked together to make decisions – very fast. This linked well to the use of MBTI profiles. Also, how they balanced profits and customer satisfaction.
An excellent learning tool for management teams to review how they work together.
Edward Haslam, Independent Consultant
Used as the last session at the end of a one week junior management course, in a national construction company. The best learning point was the need to talk through conflict. A good way to end a course on a high. It can be as short or drawn-out as the situation requires.
Ken Chynoweth, JKC Training ServicesUsed on a training course with 12 managers. It worked well and highlighted some of their short comings to decision-making and interpersonal behaviour in a group. It went exceedingly well, they all enjoyed the experience and it provided me with the ideal vehicle to work on consensus decision-making and team review techniques. I look forward to being able to use it again
V. de Bruijn, L&D Manager Europe, Hilton
A practical and very exciting exercise with immediate feedback about decisions made. The set-up of using a computer (one only), with log-in codes, comes across as new and refreshing to the participants. The best learning points are the thinking about the consequences of your decisions and that you need to anticipate
Karen Brasier, City of Bristol College'Decisions-Decisions' was the highlight of the course! It was extremely useful in assessing the team process - and many learning points were extracted about how we make the most successful decisions.
An excellent learning tool for management teams to review how they work together.
Edward Haslam, Independent Consultant
Used as the last session at the end of a one week junior management course, in a national construction company. The best learning point was the need to talk through conflict. A good way to end a course on a high. It can be as short or drawn-out as the situation requires.
Ken Chynoweth, JKC Training ServicesUsed on a training course with 12 managers. It worked well and highlighted some of their short comings to decision-making and interpersonal behaviour in a group. It went exceedingly well, they all enjoyed the experience and it provided me with the ideal vehicle to work on consensus decision-making and team review techniques. I look forward to being able to use it again
V. de Bruijn, L&D Manager Europe, Hilton
A practical and very exciting exercise with immediate feedback about decisions made. The set-up of using a computer (one only), with log-in codes, comes across as new and refreshing to the participants. The best learning points are the thinking about the consequences of your decisions and that you need to anticipate
Karen Brasier, City of Bristol College'Decisions-Decisions' was the highlight of the course! It was extremely useful in assessing the team process - and many learning points were extracted about how we make the most successful decisions.
- GCAP Media Plc
- Colliers CRE
- City of Lincoln Council
- Halifax Plc
- GlaxoSmithKline
- JP Morgan
- Lancashire Teaching Hospitals NHS Trust
- Barclays Bank Plc
- Holland & Barrett Retails Ltd
- Bristol City Council
- Trainer’s Notes
- CD-ROM containing Computer Program & PowerPoint Presentation
- Team Briefs
- Cheque Book
- Decisions Slips
- Decisions Handouts
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