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Listening Skills
Duration: 1 hour + debrief
Participants: 4-15 (up to three groups of 4 -5 per group)
Who: Staff at any level
PC required: None
Price:
£250.00
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You've a lot to say but not much time - and will you listen to the others? A great way to test and improve listening skills!
You prepare for a meeting. You each have your own brief which describes key issues to discuss and your particular views. You each have nameplates and ten counters. To speak, put one counter in the central pot. That action gives you the floor - but you must give way when someone else’s counter enters the pot! At the end of the meeting you complete an Analysis Form to quantify just how good your listening skills are.
Participants realise how little they know of what others said and how much they misunderstood. Clearly demonstrates how poor most of us are at listening. We have good intentions but are also easily distracted. Eye contact goes, we lose focus, thoughts stray and attitudes and emotions get in the way! Staying an ACTIVE listener needs practice! Observers are optional but they have an important role in recording the ebb and flow of the meeting on a colour chart. Useful data for the debrief.
You prepare for a meeting. You each have your own brief which describes key issues to discuss and your particular views. You each have nameplates and ten counters. To speak, put one counter in the central pot. That action gives you the floor - but you must give way when someone else’s counter enters the pot! At the end of the meeting you complete an Analysis Form to quantify just how good your listening skills are.
Participants realise how little they know of what others said and how much they misunderstood. Clearly demonstrates how poor most of us are at listening. We have good intentions but are also easily distracted. Eye contact goes, we lose focus, thoughts stray and attitudes and emotions get in the way! Staying an ACTIVE listener needs practice! Observers are optional but they have an important role in recording the ebb and flow of the meeting on a colour chart. Useful data for the debrief.
- how to listen actively
- how to communicate effectively (verbally)
- to concentrate on what is being said rather than planning the next utterance
- to develop meeting skills where listening is crucial
- Introduce the exercise.
- Issue Team Briefs and allow individuals 10 minutes to prepare for a meeting.
- Announce the start of the meeting and allow 20-30 minutes for the meeting.
- Stop the meeting and issue Analysis Forms and allow 10-15 minutes for completion.
- Work out participants’ scores and lead a Debrief on the main learning points.
Trainer’s Notes provide full guidance.
D. Schofield, Lloyds TSBGreat fun and turns a soft skill from subjective feelings into hard data.
C. Dick, Personnel Dept, University of Strathclyde
Helps focus our training and works well as a group activity.
Peter Grundy, Bank of AmericaListening Skills showed how we can improve individual and organisational performance if we communicate effectively.
- The De Vere Group
- Sainsburys
- Sandwell Healthcare NHS Trust
- UCAS
- Virgin Media
- VW National Learning Centre
- University of Northampton
- Next Retail Ltd
- London Borough of Lambeth
- Radisson Edwardian Hotels
- Trainer’s Notes
- Team Briefing Sheets
- Observer’s Forms
- Analysis Sheets
- Name Plates
- Sets of Counters
- Counter Cups
- Sets of Felt Pens
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