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- Appraisal
- Assertiveness
- Assessment
- Business Simulations
- Change Management
- Coaching / Feedback
- Communicating
- Conferences
- Customer Service
- Decision Making
- Diversity
- Emotional Intelligence
- Icebreakers
- Leadership
- Listening
- Meetings
- Negotiation
- People Management
- Problem Solving
- Planning
- Preventing Stress
- Teamwork
- Teams Cooperating
- Time Management
- The Art of Service
NEW Activities
2 hours
4-24 participants working in 1, 2, 3 or 4 teams
£350.00
A NEW flexible, three-part activity delivering a fuller understanding of accountability and its benefits to individual performance.
Participants will learn:
- a clear definition of 'accountability'
- to take ownership and responsibility, be self-critical
- the importance of using initiative, being pro-active
- to avoid the 'blame' game
- to define key result areas
- to be aware always of their job description and objectives
1 hour + debrief
2-12 (up to 4 groups of 2 or 3 per group)
£350.00
In an engaging scenario, learn from this activity the basic principles and techniques needed to be a successful coach.
Participants will learn:
- by practising coaching skills
- the importance of asking, not telling
- to avoid being judgemental
- to show empathy
- to help others to self-discovery
- the art of asking questions
- the differences between coaching and mentoring
1-4 hours + debrief
6 to 24 participants in 2, 3 or 4 teams
£395.00
Using a highly participative, self-learning approach, this NEW six-unit pack shows how to use essential influencing skills in carrying out your role at work.
Participants will learn:
- the key forms of influence
- to recognise situations where influencing skills are required
- to make critical observations of ‘influencers’ (on video)
- to use influencing skills to achieve an objective
- to help other participants fine-tune their own performance
75 minutes + debrief
Approx. 12 participants in three teams
£350.00
When it comes to getting things done by a group of people even seemingly simple things can go wrong. This exercise highlights the common problems in workforce management and allows participants to find effective solutions to ensure success.
Participants will learn:the importance of:
- performance management
- planning work schedules
- communicating instructions effectively
- delegating
- the role of the manager/supervisor
- giving feedback & motivating others
- fostering a spirit of cooperation
2 hours
3-24 (2, 4 or 6 teams of 3-4 per team)
£350.00
Learn the most important and effective negotiation skills with this engaging activity - that has a few surprises along the way!
Participants will learn:
- to plan carefully for negotiations
- to prepare targets and fall-back positions
- to be prepared to compromise
- to know when to make concessions
- to be aware of the other party and their body language
- to know when to put their cards on the table
2 hours + debrief
2, 3 or ideally 4 teams of 3-6 people per team
£350.00
A dynamic, hands-on, fun activity to break the ice, bond groups and measure a whole range of serious team skills!
Participants will learn:
- The value of bonding and working as a effective team
- The need to understand the task
- The meaning of quality
- To assess risk
- To identify strengths and weaknesses
- To manage the time available
- The value of negotiating skills
30 minute mini-sessions to a full three-hour session
from 5-6 players up to 12 (playing in pairs)
£375.00
Achieve quality and excellence in your restaurant team with this fun, creative, participative and powerful training tool from Fred Sirieix.
Participants will learn:
- The concepts on which any restaurant is built - vision, mission etc
- The Ten Golden Rules of Service
- To ensure that as a team member each plays his or her full part
- To embrace ownership, teamwork, integrity and urgency
- To deliver the highest standards of service consistently and continuously
- To ensure business and commercial objectives are met while at the same time ensuring total guest satisfaction
1 hour + debrief
for 3 to 24 participants (in 1, 2, 3 or 4 teams)
£295.00
This NEW pack offers a fresh and interactive approach - and addresses the current demand for stronger leadership in the workplace.
Participants will learn:
- what leadership really means – reveals myths
- the limitations of the purely ‘traits’ approach
- to identify basic leadership behaviours at work
- the profile and role of a good leader
- the differences between managers and leaders
- greater self-awareness and critical thought
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