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People Management
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1 hour + debrief
4-12 (one or two groups of 4-6 per group)
£295.00

Examines the underlying causes for difficult people and consider effective, coping strategies. Informs and empowers - and covers a lot of ground in a short time.
Participants will learn:
  • to be more aware of the different types of “problem people”
  • to identify what constitutes unreasonable behaviour
  • how to deal with difficult people – for example, to focus on the behaviour, not the person; to stay calm and to control anger
  • when to confront issues about unreasonable members of staff who are affecting efficiency and harmony at work
  • what a manager’s role is in dealing with difficult people
Coping with Difficult People

1 hour + debrief
3-24 (up to four teams of 3-6 per team)
£395.00

A risk-free environment to practise responding to managing people issues - and hear the consequences!
Participants will learn:
  • to establish facts and think before acting
  • to avoid jumping to conclusions, making assumptions, being prejudiced
  • not to act in haste, always allowing time for issues to be fully considered
  • to communicate with staff and keep an ear to the ground (to be aware of potential problems before they arise)
  • to be fair, rational and reasonable in their approach
  • to develop empathy (look at things from another perspective)
  • the importance of knowing current employment law and following correct grievance and disciplinary procedures
  • to reach consensus on team decisions
Managing People

30 minutes + debrief (each)
Any number or in groups of 3-4
£199.00

Newly updated, this popular, set of TEN mini case studies introduces 10 different supervisory and people management skills. Undoubtedly our 'best value' pack!
Participants will learn:
Basic management guidelines in TEN key areas:
  • Communicating with Staff
  • Teamwork
  • Managing Change
  • Time Management
  • Handling Stress
  • Customer Care
  • Setting Objectives
  • Absenteeism
  • Motivating Staff
  • Performance Management
The TEN Harry Files - People Management


1 hour + debrief
3-24 (up to four teams of 3-6 per team)
£250.00

Provoke lots of discussion about what makes the perfect manager. An easy-to-use activity, an ideal start to any people management development programme.
Participants will learn:
  • to establish the key attributes of effective managers, supervisors, team leaders
  • to appreciate the concept of the 'whole' manager
  • to reflect on their own strengths and weaknesses
  • to pinpoint areas for performance improvement
What Makes a Manager? - People Management


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