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People Management
2 hours
4-24 participants working in 1, 2, 3 or 4 teams
£350.00
A NEW flexible, three-part activity delivering a fuller understanding of accountability and its benefits to individual performance.
Participants will learn:
- a clear definition of 'accountability'
- to take ownership and responsibility, be self-critical
- the importance of using initiative, being pro-active
- to avoid the 'blame' game
- to define key result areas
- to be aware always of their job description and objectives
1 hour + debrief
4-12 (one or two groups of 4-6 per group)
£295.00
Examines the underlying causes for difficult people and consider effective, coping strategies. Informs and empowers - and covers a lot of ground in a short time.
Participants will learn:
- to be more aware of the different types of “problem people”
- to identify what constitutes unreasonable behaviour
- how to deal with difficult people – for example, to focus on the behaviour, not the person; to stay calm and to control anger
- when to confront issues about unreasonable members of staff who are affecting efficiency and harmony at work
- what a manager’s role is in dealing with difficult people
1-4 hours + debrief
6 to 24 participants in 2, 3 or 4 teams
£395.00
Using a highly participative, self-learning approach, this NEW six-unit pack shows how to use essential influencing skills in carrying out your role at work.
Participants will learn:
- the key forms of influence
- to recognise situations where influencing skills are required
- to make critical observations of ‘influencers’ (on video)
- to use influencing skills to achieve an objective
- to help other participants fine-tune their own performance
1 hour + debrief
3-24 (up to four teams of 3-6 per team)
£395.00
A risk-free environment to practise responding to managing people issues - and hear the consequences!
Participants will learn:
- to establish facts and think before acting
- to avoid jumping to conclusions, making assumptions, being prejudiced
- not to act in haste, always allowing time for issues to be fully considered
- to communicate with staff and keep an ear to the ground (to be aware of potential problems before they arise)
- to be fair, rational and reasonable in their approach
- to develop empathy (look at things from another perspective)
- the importance of knowing current employment law and following correct grievance and disciplinary procedures
- to reach consensus on team decisions
75 minutes + debrief
Approx. 12 participants in three teams
£350.00
When it comes to getting things done by a group of people even seemingly simple things can go wrong. This exercise highlights the common problems in workforce management and allows participants to find effective solutions to ensure success.
Participants will learn:the importance of:
- performance management
- planning work schedules
- communicating instructions effectively
- delegating
- the role of the manager/supervisor
- giving feedback & motivating others
- fostering a spirit of cooperation
30 minutes + debrief (each)
Any number or in groups of 3-4
£199.00
Newly updated, this popular, set of TEN mini case studies introduces 10 different supervisory and people management skills. Undoubtedly our 'best value' pack!
Participants will learn:
Basic management guidelines in TEN key areas:
Basic management guidelines in TEN key areas:
- Communicating with Staff
- Teamwork
- Managing Change
- Time Management
- Handling Stress
- Customer Care
- Setting Objectives
- Absenteeism
- Motivating Staff
- Performance Management
1 hour + debrief
for 3 to 24 participants (in 1, 2, 3 or 4 teams)
£295.00
This NEW pack offers a fresh and interactive approach - and addresses the current demand for stronger leadership in the workplace.
Participants will learn:
- what leadership really means – reveals myths
- the limitations of the purely ‘traits’ approach
- to identify basic leadership behaviours at work
- the profile and role of a good leader
- the differences between managers and leaders
- greater self-awareness and critical thought
1 hour + debrief
3-24 (up to four teams of 3-6 per team)
£250.00
Provoke lots of discussion about what makes the perfect manager. An easy-to-use activity, an ideal start to any people management development programme.
Participants will learn:
- to establish the key attributes of effective managers, supervisors, team leaders
- to appreciate the concept of the 'whole' manager
- to reflect on their own strengths and weaknesses
- to pinpoint areas for performance improvement
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