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What Makes a Manager? - People Management

Duration: 1 hour + debrief
Participants: 3-24 (up to four teams of 3-6 per team)
Who: Staff at any level
PC required: None
Price: £250.00
Factsheet: What Makes a Manager?  (click to download)
What Makes a Manager? - People Management

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Provoke lots of discussion about what makes the perfect manager. An easy-to-use, group activity, ideal at the start of any People Management development programme.

Your team has 72 cards. Each states a characterisitc that a manager or supervisor might possess - some desirable, some undesirable, some irrelevant.

To begin this thought provoking people management activity, first sort the cards into four categories: Personal, Organisational, Interpersonal and Irrelevant. Then narrow the cards to just 30, spread roughly over the three categories, that best describe the perfect manager. Score your profile against the ‘definitive profile’ supplied. How do individuals match up to the profile? What are your strengths and weaknesses? The sorting and eliminating processes stimulate masses of valuable discussion about manager attributes.

Includes a CD-Rom for individuals to use, on-screen.
  • to establish the key attributes of effective managers, supervisors, team leaders
  • to appreciate the concept of the 'whole' manager
  • to reflect on their own strengths and weaknesses
  • to pinpoint areas for performance improvement
  1. Issue a set of cards to each team and allow 20-30 minutes for sorting into the four categories.
  2. Use the secret Trainer Code to double-check teams have put cards in the right categories.
  3. Allow teams a further 20 minutes to select their top 30 cards.
  4. Issue Assessment Forms for teams to 'profile' their ideal manager.
  5. Lead a discussion on team profiles and score each team.

Mike Wilding, Training Manager, BMW Financial Services GB Ltd
Used at a conference for 150 motor dealer business managers split into four groups of approx 40.
The best learning points included the ability to collate the views of a high number of managers, bringing out both people and practical skills required by a modern manager.


Dynamic, easy to run, stimulating and fun - an excellent 'provocative' activity.

Estelle Harris, Robert Muckle Solicitors

I use What Makes a Manager? in training and recruitment and the best learning points are observing the conversations in the teams – to identify the main areas and methods they used to select and eliminate. A very good icebreaker, it helps bring teams together. I have used it for internal training as well as recruitment and it works well in both situations.

F. Brawn, 3M UKUsed a lot - especially with new managers. It gets them talking and focusing on what management is all about.
  • Preston College
  • Westland Helicopters
  • Southampton Container Terminals
  • Anchor Homes
  • Magnet
  • Kent County Council
  • BDL Management
  • AXA Insurance
  • Computershare
  • Ministry of Defence
  • Trainer’s Notes
  • Card sets
  • Assessment grids
  • CD-ROM
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