Improve That Process!™ | Change Management Training Activity

• Breaks down communication barriers
• Shows the benefit of crossfunctional teams towards achieving customer satisfaction
• Illustrates the advantages of continuous improvement
• Highlights the need for creative change and empowerment
• Overcomes resistance to change
• Shows change as a function of open communication networks

Teams are split into five ‘departments’ – Sales, Production Control, Production 1 & 2, Packaging. They communicate with one another via a series of in-trays and work through ‘Day 1’ to see how many customer orders they can get out of the door. ‘Day 1’ lasts 30 minutes. The average orders fulfilled is 0 or 1.

The groups then split into new teams and discuss the problems and issues that were highlighted. Some departments were overworked; some were overstaffed; communications were slow. Teams are empowered to change whatever they like and prepare for ‘Day 2’. ‘Day 2’ lasts 30 minutes. Average orders fulfilled is 9 or 10.

1. Introduce the activity using the PowerPoint presentation provided.
2. Divide participants into five teams and allocate materials.
3. Allow 30 minutes for the Day 1, making a note of the orders successfully processed (if any).
4. Rearrange the group into new teams for a review session; and then let the whole group come together for a plenary session to agree new working practices.
5. Allocate materials for Day 2 and after 30 minutes make a note of the successfully processed orders.
6. Lead a Debrief session.

Full guidance supplied in the Trainer’s Notes.

• Trainer's Notes
• Trainer's PowerPoint
• Team Briefs
• Memo Forms
• Team In-trays and one Post Tray
• List of Orders (Day 1 & Day 2)
• Team A Forms
• Team Resources

This activity is for face-to-face classroom use. It is supplied as a hard copy pack and the digital files are supplied via the Northgate Trainerhub.

Our licence offering is designed to provide exceptional value and flexibility for your organisational training needs.

Upon purchase, each Northgate activity includes a five-year licence for repeat use, with up to a maximum number of delegates per training session. The maximum number of delegates for this activity is 15 per licence. This grants you the freedom to use the activity repeatedly, with the specified maximum number of delegates, for five years.

All Learning and Development (L&D) professionals based at the same site (or
‘remote hub’) as you are granted access to these resources, including to the digital files on the Trainerhub via your site-specific Trainer Dashboard, fostering a collaborative spirit within your immediate team.

Should you wish to make this activity available to a wider audience within your organisation, additional licences are required. We understand the varying needs of different organisations and aim to provide flexible options to suit your requirements.

For further information on our licence terms, please contact us. We are here to assist you in enhancing your training initiatives and ensuring a seamless and hassle-free licensing experience.